David Avrin Keynote Speaker

David Avrin, CSP, Global Speaking Fellow, is one of the most in-demand customer experience speakers, delivering content-rich, entertaining and actionable presentations across North America and in 28 countries. He helps organizations understand and connect with changing customers to future-proof their businesses.

A dynamic opening or closing keynoter, Avrin shows leaders how to remove friction and win on speed, simplicity and convenience. His signature program, “Ridiculously Easy to Do Business With™,” equips teams to design buying journeys that customers praise and repeat. He also helps audiences create and promote meaningful differentiation in “It’s Not Who You Know, It’s Who Knows You!”

Avrin is the author of seven widely read books, including Why Customers Leave (and How to Win Them Back), Visibility Marketing, It’s Not Who You Know, It’s Who Knows You!, The Morning Huddle, and Ridiculously Easy to Do Business With. The newest title launched in 2024, with international print editions rolling out in 2025. His work has been translated for global audiences and featured by business media.

Recent stages include ITIC Global (2024) and the Great Lakes Association of Orthodontists (2025). In 2025 he delivers a keynote at the Airport Parking Network Event, sharing practical strategies to become “ridiculously easy” in complex, regulated environments. He also engages decision-makers through The Customer Experience Advantage podcast.