Tey Bannerman Keynote Speaker

• AI implementation: From promise to practice

The challenge most organisations face isn't understanding AI's potential - it's bridging the gap between technological capability and practical deployment. Drawing from experience leading AI transformations for global corporations and building AI-powered platforms from the ground up, Tey explores the hidden complexities of AI implementation that separate successful initiatives from failed experiments. He examines why technically impressive AI systems often fail to deliver business value, how cultural assumptions embedded in AI models create unexpected challenges in global deployments, and practical frameworks for designing human-AI collaboration that enhances rather than replaces human judgment. Audiences gain concrete approaches to evaluating AI opportunities, avoiding common implementation pitfalls, and creating governance structures that enable rather than hinder innovation.

•  Leadership in the age of AI

As AI reshapes organisations, leadership approaches must evolve - but how? This talk examines how successful leaders are adapting their decision-making processes, team structures, and management styles amid technological transformation. Tey draws on research across diverse organisations and experience guiding executive teams through AI adoption to offer practical insights for leading with confidence in this new landscape. The presentation explores critical questions leaders must answer: How do you evaluate AI opportunities when you don't fully understand the technology? How do you maintain human judgment and ethical guardrails while moving quickly? How do you build teams that can bridge technical and business considerations? Audiences leave with frameworks for making better decisions about AI investments, building effective human-AI collaboration models, and developing the technical fluency needed to ask the right questions.

• Human-centred AI: Designing technology people actually want to use

The most sophisticated AI means nothing if people don't trust it, understand it, or benefit from it. Drawing from extensive experience designing AI-powered products and services - from financial guidance platforms to wealth management tools serving millions - Tey explores how organisations can create AI experiences that combine technological intelligence with human judgment. He examines why traditional product design approaches often fail with AI systems, how to make AI decision-making transparent without overwhelming users, and practical techniques for designing AI that adapts to human behaviour rather than forcing humans to adapt to AI. Featuring real-world examples of AI implementations that succeeded or failed based on design choices, audiences gain actionable approaches to creating AI systems people actually want to use, trust, and benefit from in their daily lives.

• Cultural intelligence in global AI deployment

AI systems embed cultural assumptions about trust, respect, and human interaction which mean they can have drastically different effects in different countries. This talk examines a challenge few organisations consider: how cultural context shapes AI effectiveness in global deployments. Using compelling research and real-world case studies - including high-profile AI implementations that succeeded technically but failed culturally - Tey explores how AI models reflect the cultural assumptions of their training data, why "efficient" AI responses can damage customer relationships in different cultural contexts, and practical approaches to building cultural intelligence into AI systems. Audiences learn to identify cultural assumptions embedded in their AI strategies, test for cultural effectiveness alongside technical performance, and avoid the costly mistake of applying one-size-fits-all AI approaches to beautifully diverse human contexts.

• Design and creativity as competitive advantage

In an era where technology is increasingly commoditised, design is becoming the differentiator. This talk explores how organisations are using creative methodologies not just to make things look better, but to identify the right problems to solve, create more compelling solutions, and dramatically improve adoption. Tey examines how these approaches can transform business growth, combining examples from financial services, retail, and technology companies with practical frameworks audiences can apply. He addresses why many "design thinking" initiatives fail to deliver value, how to integrate design approaches with existing business processes, and practical techniques for using creativity to solve complex organisational challenges. Audiences leave understanding how to leverage design as a strategic capability that drives innovation, improves customer experiences, and creates genuine competitive advantage.