Simon T. Bailey Keynote Speaker

Employee Engagement & Customer Experience Expert
Bestselling Author, "Resilience@Work: How to Coach Yourself into a Thriving Future"
Recognized among Success Magazine’s Top 25 People to Impact Your Life-alongside Brené Brown, Tony Robbins & Oprah Winfrey

Simon T. Bailey's Biography

Simon T. Bailey equips leaders and organizations to amplify brilliance, boost resilience, and create customer experiences that spark lasting loyalty. Named one of Success Magazine’s Top 25—alongside icons like Brené Brown and Tony Robbins—he’s the architect of the influential State of Working America Report, which reframed how we understand employee well-being and workplace culture.

Over the past two decades, Simon has empowered more than 2,400 organizations across 54 countries—including Salesforce, Deloitte, and American Express—with his practical insights and uplifting message. A former Sales Director at the world-renowned Disney Institute, he combines magical customer experience strategy with boardroom-level business savvy.

Simon’s bestselling book Be the Spark: Five Platinum Principles to Create Customers for Life is the centerpiece of his CX approach, teaching teams how to shift from transactional service to transformational encounters that elevate the brand and the human spirit.

He’s the author of 11 books, creator of 14 LinkedIn Learning courses viewed by 400,000+ professionals worldwide, and holds an executive MBA from the Royal Docks School of Business and Law (University of East London), and has been awarded with three honorary doctorates.

How to Lead Your Team into a Thriving Future

Empower High-Performance Teams: Cultivate resilience through targeted mindset, skillset, and willpower development. Equip your workforce with adaptive tools to meet evolving market demands and drive sustainable growth swiftly.

Resilience @ Work - Thriving in Selling

Supercharge your sales career by mastering the art of resilience-driven selling. Learn to leverage empathy and authenticity to boost performance and enrich your life, regardless of economic conditions.

Spark Customers for Life

In today's oversaturated market, average service is extinct. Simon reveals the transformative insight from his seven years as a Disney cast member and sales director of the Disney Institute that elevates customer experiences from mundane to magical.

Amplify Leaders and Teams

How to Embrace Operational Excellence

Articles, Media & Podcasts

What I’ve Learned About Success: You Have to Keep Starting Over

Success

Books by Simon T. Bailey

Comments & Testimonials

We just ended our huge annual event and Simon T. Bailey knocked it out of the park! He received a standing ovation. He reached our audience and connected with them when you can make them laugh and cry and not hear a pin drop. You know you have a winner with Simon.

BCEN

After listening to Simon, I felt stronger to thrive in my circle of resilience. I exist now because I'm needed now-open to new ideas and to celebrate, not just tolerate others. What a wonderful speaker! It's always uplifting to hear Simon's positive insights!

SHRM

This session was inspiring not only because of Simon's messaging, but his delivery which was honest, engaging and personal. He was able to connect the audience to each other doubling the impact of his message. Align yourself within so that you can embrace change with positivity.

SHFM