Ken Hughes Keynote Speaker

Global Authority on the New Consumer Values & Behaviour
King of Customer Experience
Inspiring Speaker on Disruption, Change, AI and Innovation

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Ken Hughes's Biography

Ken Hughes, is best known as The King of Customer Experience – he is acknowledged as being one of the world’s leading authorities on consumer behaviour, blending his understanding of consumer & cyber psychology, digital anthropology, behavioural economics and retail futurology to explore the needs of the new consumer and predict the changes to come.

Ken advises some of the biggest brands in the world on Customer & Employee Experience, Omnichannel Strategy, Artificial Intelligence, Retail Futurology, the Millennial / Gen Z shopper and the Peer-to-Peer Economy.

As an accomplished author, TED speaker, part-time university lecture, his performances are insightful and thought-provoking. His presentations are known for their sheer energy, entertainment and passion, not to mention his wit and humour. He customises each talk so its relevant to individual audiences.

Every year, Ken shares his thought-disrupting insight and inspiring content with tens of thousands of delegates globally as one of the most popular keynote speakers booked on the international conference circuit relating to the customer connection and branding.