Victor Dominello Keynote Speaker

Former Senior Government Minister of New South Wales (Australia)
Held key ministerial roles including Minister for Customer Service and Digital.
Legal and Regulatory Expertise

Victor Dominello's Biography

Victor Dominello is a former Senior Government Minister of New South Wales (Australia), serving prominently as the Former Minister for Customer Service and Digital.

Recognised by The Australian in July 2022 as one of Australia’s top 100 innovators, he made history in 2019 as the world’s first Customer Service Minister. During his 12-year cabinet career, he led diverse portfolios including Digital Government, Innovation, Finance, and Aboriginal Affairs, garnering global acclaim for transforming NSW public service delivery through initiatives like the Department of Customer Service, Service NSW and the Digital Restart Fund.

Before politics, Victor practiced law as a partner in a commercial firm for over a decade. In September 2023, he co-founded ServiceGen, advising governments and organisations on innovative service delivery strategies.

Currently, Victor holds the following roles: Chair of the Federal Ministerial Digital ID Expert Panel (Department of Finance) and Chair of the Independent Advisory Board (Services Australia), Strategic Advisor and Global Luminary at Accenture, Advisor for Tony Blair Institute for Global Change, and Professor at the University of New South Wales. He also serves on several boards, including Director of the UNSW-UTS Trustworthy Digital Society Hub and Board Director of the Tech Council of Australia since 2023.

Digital Leadership

Spending an unprecedented 12 years as a government minister gives Victor the rare experience of planning and delivering digital projects and seeing their outcomes.

Artificial Intelligence & Emerging Technology

In this Keynote Victor unpacks the challenges and opportunities ahead for Australian organisations grappling with the fast-paced evolution of generative AI.

Navigating the chaos of change

In this presentation, Victor Dominello highlights key aspects of digital advancement, data-driven decision-making, empowerment, speed, customer focus, and leadership using the transformative journey of Service NSW as a case study.

Futureproofing NSP: The art and science of managing innovation and transformation

Comments & Testimonials

Victor’s delivery and engagement with the audience: Victor did exceptionally well and we loved having him involved! His ability to tell a story and engage the audience was truly impressive. Amazing delivery, relatable and a genuine energy about him. We couldn't have asked for a better suited speaker.

Aristotle Metadata

Victor presented to our internal staff leadership conference. He was very well received and was rated one of the top presenters of the conference. His presentation covered topics that we are facing into, such as how to tackle digital innovation in a large, hierarchical organisation; the importance of the vision and leadership; and adopting an experimentation approach to build, test learn and iterate. His delivery style was very warm and engaging, he lifted the energy of the room, and totally nailed the brief we gave him. Our staff have been using some of his key phrases in conversations post the conference, so not only was it a great presentation but it also left a lasting impact.

Zurich

We were delighted to secure Victor’s services for the keynote address at our inaugural Customer Experience Conference, having seen the marked cultural shift in Service NSW over the past decade. In front of a diverse room of health and legal professionals, Victor was able to engage immediately through his relatable examples, ability to draw correlations between Government and Private Industry, and unscripted humour and pathos. He appeared as comfortable delivering the address as answering questions from the audience, and didn’t shy away from challenging topics. Of even more comfort for me in my role organising the Conference was his ability to tailor his delivery to the objectives we were seeking, and many audience members reflected to me later that his address challenged them, made them think differently, and contained information they will be taking back to their teams. He was the highlight of our event, and I would highly recommend him to anyone seeking a speaker not only with impeccable credentials, but with the ability to convey concepts and themes in a practical way allowing the audience to learn.

Avant Mutual