Dan Gingiss Keynote Speaker
- The Experience Maker
- Customer Experience Keynote Speaker who teaches audiences how to create remarkable experiences that become their best sales and marketing strategy.
- Helps Businesses Create A Customer-Centric Culture That Drives Growth
Dan Gingiss's Biography
Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.
Prior to becoming a professional speaker, Dan led teams in marketing and customer experience for 20+ years at brands like McDonald’s, Discover Card, and Humana. He learned by doing, whether it was building a customer-centric culture or developing the leadership skills to get the most out of employees. He became known as an outside-the-box thinker and the boss that everyone wanted to work for.
Today, Dan combines his professional experience with tons of real-life examples from B2C and B2B companies of all sizes to recommend simple, practical, and inexpensive customer experience solutions. Many speakers and consultants have never actually experienced life “in the trenches” at a company. Dan understands those dynamics and challenges and provides unique credibility, including a J.D. Power Award for Customer Satisfaction.
And Dan doesn’t just talk about experiences; he creates them for audiences while teaching them to do the same for their customers.
Dan Gingiss's Speaking Topics
Remarkable by Design: From Forgotten to Unforgettable (Signature Keynote)
Competition is tougher than ever these days. Competing on price is a losing game—just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied—just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach your audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business can compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience too!
Dan’s audiences:
- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been suc
AI Meets Customer Experience: Expect the Unexpected
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience?
In this captivating keynote, customer experience expert (and former VP of Customer Success and Marketing at AI leader Persado) Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale (hint: check out the promo video!), will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
Key Takeaways:
- Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
- Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
- Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.
Why Every Employee Is in the Customer Experience Business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone—everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity and expect that everyone—from the front-line customer service agent to the legal department to the custodial staff—is focused on making their experience remarkable.
Dan’s audiences:
- Learn how different teams such as marketing, finance, and legal shape the customer experience.
- Discover real-life examples of the impact of non-customer facing teams on the end customer.
- Realize how a company-wide commitment to CX improves customer loyalty.
Videos of Dan Gingiss
Articles, Media & Podcasts
Books by Dan Gingiss
Check Dan Gingiss's speaking fees and availability
Discover other speakers
