Alex Hunter Keynote Speaker

Global Head of Online for the Virgin Group (2007-2009)
Expert on consumer behaviour and customer experience
Global authority on brand loyalty

Alex Hunter's Biography

Alex Hunter is a globally-recognised customer experience and loyalty expert, consultant, and keynote speaker.

Alex helps some of the world’s biggest organisations bring “WOW” to their customer experience and branding. He’s helped 100 year old companies reinvigorate their purpose, global conglomerates tell their story better, and plucky David’s vanquish their Goliaths. Past clients include Volkswagen, Twitter, L’Oreal, Pepsi, GE, Adobe, Shell, Salesforce, Facebook, GSK, McDonald’s, and IKEA.

Previously, Alex served as the global Head of Online for the Virgin Group, overseeing the Virgin brand’s global digital strategy in its entirety, as well as Sir Richard Branson’s personal digital strategy.

Before joining the Virgin Group, Alex was part of the founding team of award-winning US airline Virgin America. His work at Virgin America was covered by Time magazine, CNN, and CNBC, and received several accolades including ad:tech and Webby Award honors.

He has been a mentor at the SeedCamp venture capital and angel funding events in London and South Africa, and served on the Board of Trustees for the UK non-profit Drinkaware for over 5 years.

Customer experience, loyalty, and the role AI plays in creating scalable experiences without losing human touch.

He has led customer experience and brand transformation from the inside at Virgin Group and Virgin America, shaping global digital strategy for one of the world’s most iconic brands.
He translates customer experience, loyalty and brand purpose into practical strategies that help leaders differentiate, grow and win in crowded markets.
His keynotes equip executives and teams to rethink experience end to end, align brand with behaviour, and turn customer obsession into measurable commercial advantage.
He brings real-world insight from advising global organisations including Volkswagen, Salesforce, Adobe, McDonald’s and IKEA on how to create meaningful, memorable customer relationships.

Videos of Alex Hunter

Keynote

Comments & Testimonials

“We were blown away by Alex’s session. Incredibly engaging and relevant, and so well suited to the audience.”

British Gas

"Alex was brilliant and received a lot of great feedback (and will continue to do so over the next few days/weeks I am sure). Please do re-iterate it for me as he really was fantastic!"

IKEA

“Alex’s presentation was engaging and informative. The audience LOVED it – it was the highest ranked presentation. We enjoyed working with Alex and learning from his insights – we hope to work with him again in the future.”

Paypal

“A really engaging speaker with a very slick and professional presentation. He got big laughs and landed some great messages.”

CapitalOne